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FAQ

I've installed Bazarr using Windows Installer and I'm stuck on version 0.9.1. What should I do

I've installed Bazarr using Windows Installer and I'm stuck on version 0.9.1. What should I do?

Simply uninstall Bazarr (you won't lose your actual config and DB), download the latest installer from our website and install it.

Make sure to adjust the service logon username and password if you did it previously.

Where can I find the logs or database

Where can I find the logs or database?

You can find the location for your database and log file in the following location depending where and how you installed it.

Windows Installation: %programdata%\Bazarr

Dockers: /config/db and /config/log

Source and other Installation: data directory inside bazarr root directory

This path doesn't seems to be valid

This path doesn't seems to be valid?

If you're getting a error that looks like this:

This path doesn't seems to be valid

This can be for various reasons we've collected the the most common ones depending on the used OS.

Windows

  • Bazarr service runs under Local System account that won't be able to access network shares.

    Run Bazarr's service as another user that has access to that share. You need to change the account used for Bazarr service in services.msc console.

  • You're using a mapped network drive (not a UNC path).

    Change your paths to UNC paths (\\server\share) both in Sonarr, Radarr and Bazarr will be able to access those files.

Docker

  • Your docker containers volume paths don't match with Sonarr/Radarr

    make sure Bazarr uses the identical volume paths as Sonarr and Radarr.

Docker & Synology when mixing packages with dockers

Note

If you're using docker and get this warning and need help with it provide us with the docker compose or docker build command of Bazarr and Sonarr/Radarr !!!

If you're using a system with a GUI(Synology, unRAID, OMV, etc.) to configure docker use one of the following from terminal(puTTy) to get the docker compose or docker build command.`

sudo docker run --rm -v /var/run/docker.sock:/var/run/docker.sock red5d/docker-autocompose CONTAINER_NAME

And yes this even works on a Synology if you don't know how you probably didn't read the [Installation-Synology]

Why (or) do I need the Anti-Captcha

Why (or) do I need the Anti-Captcha?

Some providers require a Anti-Captcha when using their API.

Anti-Captcha Options

Choose the Anti-Captcha provider you want to use, and add the needed credentials.

We recommend Anti-Captcha.com.

Why doesn't Bazarr find any subtitles

Why doesn't Bazarr find any subtitles?

Please check if you've configured the following settings.

[First time installation configuration]

How do I enable the debug log

How do I enable the debug log?

Settings => General

enable debug log

How to report a problem

How to report a problem?
  1. Start with enabling the debug log.
  2. Clear your logs and then try to replicate your issue.
  3. Paste your logs on one of the following sites.
  4. Follow the steps provided in [Asking for help or report a problem]

I'm a cloud user or run on a low powered device

I'm a cloud user or run on a low powered device?

We've collected a few Tips & Tweaks that could help, you can find them in [Performance-Tuning]

What are Forced Subtitles

What are Forced Subtitles?

Forced subtitles is the subtitle appearing on screen when the characters speak a foreign or alien language, or there is a sign, location, or other text in the scene.

  • Like Dothraki in Game of Thrones.
  • Star Trek when someone speaks Klingon.

What are Embedded Subtitles

What are Embedded Subtitles?

Embedded subtitles are subtitles that are in the video container (mkv, mp4, etc)

they can be different formats in the container ex. .srt, PGS, etc

How do I reset my password

How do I reset my password

Edit your config.ini and change your auth type to None and restart Bazarr.

How do I reset my password

Your config.ini can be found in your in the same location where your logs or database are

Which external subtitles does Bazarr recognize

Which external subtitles does Bazarr recognize?

Bazarr recognizes the following external subtitles during a disk scan to match which language subtitles you already got.

.srt, .sub, .smi, .txt, .ssa, .ass, .mpl, .vtt

I'm missing or want a subtitle provider added to Bazarr

I'm missing or want a subtitle provider added to Bazarr?

You're missing a subtitle provider or want one added to Bazarr ? Well you got several ways to do that.

  1. The fastest:

    Learn Python and create a provider script for Bazarr.

    You can can look in the source code which providers we got and working on.

    If you need to write one then you can use the 2 following templates depending what the provider supports.

    Tip

    If API is supported it is preferred.

    Why ?

    Easier Error management and Scrapping the site is more resource intensive.

  2. The slowest:

    Bazarr Feature Request First check if no one else already requested it of no one requested it you can create a new Feature Request, make sure to use a clear topic and use a good description and why etc.

    Note

    Keep in mind it doesn't mean it will happen, created or added !!!

    We highly discourage you from requesting providers in the Discord/Github.

    It will be ignored or forgotten !!!

I would like to see the following Feature in Bazarr

I would like to see the following Feature in Bazarr

Go to Bazarr Feature Request

First check if no one else already requested it of no one requested it you can create a new Feature Request, make sure to use a clear topic and use a good description and why etc.

Note

Keep in mind it doesn't mean it will happen, created or added !!!

Synchronization failed

Synchronization failed....

If you have left over *.synced.* files or if you get the following error or similar:

Synchronization failed; consider passing --max-offset-seconds with a number larger than 600

This Should be reported to smacke ffsubsync Github by providing the subtitles synchronization debug log that is created by enabling Subtitles synchronization debugging in Settings-->Subtitles.

Note

This isn't a issue we can fix or do anything about it ourselves, So no need to report to us


Last update: October 9, 2021 10:20:40